Shipping Policy

Last updated: October 7, 2025

We process orders Monday through Friday. Orders placed after 2:00 PM EST will be processed the next business day.

Shipping Services

Standard Shipping

  • Free shipping on orders over 750.00 kr
  • 5-7 business days delivery
  • Available across Sweden
  • Tracking provided

Express Shipping

  • 2-3 business days delivery
  • Available in major Swedish cities
  • Additional fee applies
  • Priority handling

Processing Times

  • Order verification: 1-2 hours
  • Processing time: 1-2 business days
  • Custom orders: 3-5 business days
Processing times may be extended during peak winter season and holidays.

Shipping Costs

Standard Shipping

  • Orders under 750.00 kr: 99.50 kr
  • Orders over 750.00 kr: FREE
  • Remote areas: Additional 50.00 kr

Express Shipping

  • Major cities: 159.50 kr
  • Other areas: 199.50 kr
  • Remote areas: Not available

Tracking Your Order

Track your order using any of these methods:

  • Tracking number sent via email
  • Account order history
  • Contact customer service

Delivery Information

Important Notes

  • Signature may be required
  • No deliveries on weekends/holidays
  • Weather may affect delivery times
  • Ensure accurate shipping address

Contact Information

For questions about shipping or to track your order, please contact us:

ArcticHug
Kammakargatan 50
111 60 Stockholm
Sweden

Email: ask@arctichug.com
Phone: +46 8 20 20 71
Hours: 9:00 AM - 10:00 PM Daily