Returns Policy

Last updated: October 7, 2025

For custom or personalized items, please note that special conditions apply. Contact us at ask@arctichug.com for specific guidance.

Return Eligibility

30-Day Return Window

  • Returns accepted within 30 days of delivery date
  • Items must be unworn and in original condition
  • Original tags must be attached
  • Proof of purchase required

Non-Returnable Items

  • Personalized or custom-made items
  • Items marked as final sale
  • Items showing signs of wear or use
  • Items without original tags

Return Process

Initiating a Return

  1. Contact our customer service
  2. Receive return authorization
  3. Package item securely
  4. Ship to provided address

Return Shipping

  • Customer responsible for return shipping
  • Use tracked shipping method
  • Keep proof of shipping
  • Insurance recommended

Refund Process

Refund Timeline

  • Inspection period: 1-2 business days
  • Refund processing: 2-3 business days
  • Bank processing: 3-5 business days
Shipping costs are non-refundable unless the return is due to our error.

Exchanges

Exchange Options

  • Size exchanges available
  • Color variations if available
  • Same item exchanges only
  • Subject to stock availability

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of receipt
  • Provide photos of the damage
  • Return shipping will be covered by us
  • Replacement or refund available

Contact Information

For questions about returns or to initiate a return, please contact us:

ArcticHug
Kammakargatan 50
111 60 Stockholm
Sweden

Email: ask@arctichug.com
Phone: +46 8 20 20 71
Hours: 9:00 AM - 10:00 PM Daily